Our Reviews

Read what our landlords and tenants are saying.

Rated 4.9 Stars


Based on 27 Real Reviews

  • If it had not been for Rhys’s positive and forward thinking I would probably still be looking for a tenant! His cold calling via email took me by surprise - always assuming it is hard sell- not Rhys. He didn’t push for business but contacted me a week later as I had requested.  Having no luck with my ‘High Street Agent’, I gave Rhys a go , in less than a week we had a tenant.  Most impressed. Not only is he not expensive, he is polite, prompt and a pleasure to do business with. AND what a bonus, he returns your calls. Will certainly use him in the future and have no problem recommending him.

    R Maslen Landlord
  • I've been impressed with Frank Lettings and, in particular, Rhys from first contact. I had been using another Letting agent for over two years when I needed to find a new tenant. My existing agent hadn't managed to find a suitable tenant after two months so I engaged Frank Lettings and Rhys found me tenants within two days on the second viewing. I liked that he had been very active in generating interest in the flat during the short time period and also screened out some of those expressing interest so that those who viewed were in a good position to move in quickly. Frank Lettings are managing the let for me and I like the fact that I am dealing with Rhys and his colleagues who are locally based rather than letting managers based in other parts of the country as was the case with my previous agent. Their charges are very competitive too. As a result of my experience to date, I've recommended them to friends and acquaintances who let properties.

    Roger Price Landlord
  • Rhys did a great job at renting out my two bedroom flat in Ferndown. I have had the tenants now in situ for 2 years with no issues. Rhys is very knowledgeable and his sales expertise will guarantee maximum rent with good tenants.

    Jono Knight Landlord
  • Fantastic Frank! Fantastic value, fantastic service, fantastic concept. Rhys at Frank couldn't have been more helpful or efficient with letting my property. The management from a landlords perspective is seamless and I really feel my properties are in extremely good hands. Communication is key and the team at Frank keep me up to date with everything I need to know as well as offering pro-active solutions. Could not recommend highly enough.

    Daniel Larcombe Landlord
  • I would recommend Frank Hybrid Lettings to everyone! The service was exceptional! Rhys Williams was the letting agent I dealt with and is an absolute credit to the company! He was always on call if I had any queries which meant I always felt at ease knowing he was dealing with everything! He found me the perfect property in no time and the prices were so reasonable in comparison to other agents! Could not have asked for anything more, as stated before, will be recommending to everyone!

    Charlotte Dean Tenant
  • Thanks Frank! Rhys Williams and the amazing team at Frank Hybrid Lettings have been first class right from the very start. Professional. Friendly. Always in communication and made the whole experience of finding our first home a joy. Will be using again when the time comes. Highly recommended. Thanks again!

    Greg Blackman Tenant
  • Went to Rhys at Frank as I had heard of his fantastic reputation around the Hampshire and Dorset area, have to say the service was exceptional. Within a week of my phone call he had visited, taken photos, marketed my property and secured tenants on the first viewing, this was all more impressive as it was over the Christmas period. All in all was a fantastic service and would recommend to any landlord.

    Lee Taylor Landlord
  • The best agency I have ever come across! I was in a really difficult situation, needing to move home. Rhys helped me out with so much passion and understanding, and such a professional manner ever since the beginning! You really take care of your properties and you do care about your clients!! I love my new studio flat, it is the best flat I have had since I moved to the UK 4 years ago!! Thank you so much to the whole team at Frank! Rhys is the best, definitely recommending him and his amazing team!! 🙂

    Gabrielle V. Tenant
  • I would recommend Frank Hybrid Lettings to everyone! The service was exceptional and more professional than any other service I had been in contact with previously. Rhys is the letting agent I dealt with from the very beginning and is an absolute credit to the company which he runs. He was always on call if I had any questions about the property I had moved into. Rounding things off I have never met someone who happily takes time to speak to the little guy any time of night or day. In short is has been a refreshing take at renting and how their procedures make you feel right at the forefront of their interests for care and service. Honestly a breath of fresh air.

    Wheel Dog Tenant
  • I contacted Rhys at Frank on recommendation as I was having trouble letting my property using another agent. Within a few days of contacting Rhys he had marketed the property and had a number of viewings lined up. His proactive, efficient and professional attitude lead to the property being let within a week! Rhys was always readily available for any advice and nothing was ever too much trouble. Overall a fantastic service! I will be sure to use Rhys for any future property matters and would highly recommend his company.

    Liz Carter Landlord
  • I really recommend Frank Hybrid Letting, they’re very good.

    Sammy Tenant
  • After being left extremely frustrated dealing with my previous letting agents and getting nowhere , despite my having remained loyal to them for 12 years , I contacted Frank and haven’t looked back! The small team made a big difference - they were prompt , professional, and delivered a great service , finding suitable tenants within a couple of weeks. Because of their efficiency I have since instructed them to take on full management thus taking a huge weight off my shoulders - a big thank you to Frank !

    Sarah Street Landlord
  • Excellent service could not fault

    Kelsey Christne Tenant
  • When I first used Frank, and met Rhys a few months ago, I was very impressed with his new approach to estate agency. a pleasant chap, with new idea's and professionalism, willing to go that extra mile. I would highly recommend him, and use his services above all other agents.

    Jeffrey Frettingham Landlord
  • We have found Rhys and his team to be excellent.

    Sylvia Mahal Landlord
  • Rhys was very helpful in finding me a tenant for my Couch House in Eastleigh. He was both quick and efficient and I would high recommend his company. He went above and beyond my expectations, even helped arrange my Gas Safe Certificate, I will definitely continue to use him for my rental properties.

    Julia McDowell Landlord
  • Frank's different approach to the market is totally inspiring! Rhys was so helpful from start to finish with helping me find tenants for my small portfolio, his help and ideas were outstanding and really couldn't recommend Frank enough. Will definitely recommend to any landlord!

    Charlotte McDowell Landlord
  • Having had difficulties renting one of our properties we turned to Frank. Rhys found us tenants when other agencies had failed. We found him to be an excellent communicator, proactive and efficient. He has a refreshingly novel way of doing business and we are continuing to use him for our rental business. We thoroughly recommend him.

    Dai Lloyd Jones Landlord
  • Very good service can't fault. Rhys was proactive in securing tenants and kept us informed through out the process. Well done to the whole team.

    B K Landlord
  • Professional, Reliable and Friendly Service! I have stopped using other Estate Agents now to advertise my properties as I find Rhys and all the Team at Frank do an amazing job and seem to find great tenants quicker then any other Agency. I would defiantly recommend to anyone Landlord or Tenant to use their services!

    Eileen Flood Landlord
  • Rhys @ Franks is very efficient, professional, pro-active and has been responsive throughout keeping us informed of progress every step of the way. He delivers what he says he’s going to deliver and is always honest with his feedback which help us to make the right decisions. He is very passionate about his job and his work ethic gave us the confidence that he would be able to secure tenancies for our properties and he proved us right by doing so.

    Balvir Purewal Landlord
  • Reliable, professional and friendly service. Due to my job I was finding it difficult to arrange viewings within a suitable time frame, Frank lettings managed to get me in the same and from there it's been plain sailing. Rhys and his team have updated me every step of the way and Katie was always at the end of the phone helping me with any concerns. They made something that I find stressful very easy and kept me in the loop, even asking if it was ok to paint the house a different colour, and asking how the move in went. Very happy tenant, hoping to stay with them a long time.

    Kayliegh Flicos Tenant
  • They were a pleasure to deal with, very prompt and always got back to me. All in all a fantastic service from Rhys, Katie and the team. Thank you for all your help.

    Kelli Bromley Landlord
  • Great letting agents. Rhys is a real pleasure to deal with. He has let a few properties for me in the few months and is always very friendly and honest. I would highly recommend this letting agents Thanks Rak

    Granite Worktops Landlord
  • Amazing estate agents, really helped us out with getting a nice property, staff are so friendly and helpful, would definitely recommend!

    Karina Bedford Tenant
  • Really friendly agent, happy to engage with the tenant to ensure the experience is good. Quick to respond. New letter but very happy with experience so far

    Iain Barnes Landlord

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